Hygiene & Preventative Measures

Important new information about your stay at our hotel

We assure you that the safety and wellbeing of our guests have highest priority!

For your and our safety, we are implementing measures from the Austrian government as strictly as possible but, at the same time, so carefully that your holiday experience is affected as little as possible.

We would kindly ask you to follow them. With a healthy degree of personal responsibility and fair cooperation, a relaxing holiday is nevertheless possible!

Please note that short-term modifications are possible !


  • We ask you to keep distance
  • Wearing FFP2 masks is necessary – not required for children until 6 years – a face mask is sufficient for children from 7-14 years
  • Sneeze or cough into the crook of the arm, avoid touching the face with dirty hands
  • Wash and disinfect hands several times a day -  dispensers with hand sanitizer are located throughout the hotel
  • Follow any instructions from staffConstant airing – ensures fresh mountain air

Arrival & Departure

CONDITIONS for your stay in our hotel



  • Online Check-in before arrival – you will receive information by e-mail a few days before
  • You need the following documents for your check-in:
    • a CONFIRMATION of a full vaccination (full immunity, valid for 9 months)
    • or
    • an EVIDENCE of a PASSED ACTIVE INFECTION during the last 6 months

Children at the age of      

  • 0 – 11,99 years – no evidence necessary
  • 12 – 15,99 years – a negative PCR test for the arrival is necessary
  • after a regular local testing (for free) - for example during a stay of 7 days: 1 Antigen test & 2 PCR tests - the procedure is valid as 2G

Even with a 2G evidence, a regular testing for free is possible in our hotel on a voluntary basis. As required you can get self tests at our reception.


  • All cleaning materials from our hygiene partner - Hagleitner - work as a disinfectant
  • Constant airing – ensures fresh mountain air in the rooms
  • Daily cleaning of all areas in the room


  • Childcare is open at the advertised times
  • Our varied Kids & Family program will be adapted to the current situation
  • Sick children are not allowed in the Kids' Club
  • Our play equipment, as well as the indoor & outdoor playing areas, are regularly disinfected
  • The Kids' Club is regularly aired

Restaurant & Bar

  • We ask you to keep distance
  • Tables will be allocated at breakfast and dinner.
  • Please disinfect your hands before serving yourself from the buffet. Gloves are available for free. Please keep your stay in the buffet area as short as possible (for example personal conversations)
  • Our air-conditioning system is running in the restaurant; the filters are regularly cleaned

Indoor Pool & Spa Area

  • All facilities such as the swimming pool, water slide, outdoor pool and spa are open as usual
  • We ask you to keep distance
  • Our Beauty & Massage program is bookable at reception as usual

The Christoph Team

  • The 3G rules apply to our staff (tested, vaccinated, recovered)
  • Extensive hygiene training regarding compliance with all hygiene measures

Travel insurance

You are certainly looking forward to your vacation. Due to the fact that a lot can happen before your arrival and during your stay, we would like to prevent you from the financial disadvantages and the resulting troubles!

Look ahead, avoid additional cancellation fees and take out the Hotel Cancellation Premium insurance.

The insurance premium depends on your total travel amount – we will be delighted to take out the insurance for you if you transfer the premium amount with the deposit.

We have adapted our cancellation conditions for the winter, that you can continue planning your vacation with us.

A free cancellation of your stay would be guaranteed if:

  • the arrival or departure to Austria cannot be guaranteed due to a border closure
  • Austria, Tyrol or the Wilder Kaiser region is classified as a risk area of the highest category of your government

The following modified cancellation conditions apply to winter 2021/2022 (until April 2022):

  • 7 days before arrival cancellation free of charge.
  • 6 - 3 days days 50% of the total amount
  • 2 - 0 days days 90% of the total amount
  • in the case of early departure 100%.

* The pre-payed deposit can be used as a credit for a new future vacation or can be refunded.

Fun at the "Kinderclub"

Where do the little ones really make it big? In the "Kids’ Club", of course!

Hotel Christoph offers:

Wellness holiday

After a wonderful, sporty and active day, you will find everything you need to relax. Our newly designed wellness area with children’s wellness zone and water slide, gives plenty of opportunities to spend time with the whole family and relax and recuperate.

Family holiday

Our Hotel Christoph is the ideal location for your summer or winter activity holiday with the whole family. Whether in winter for skiing and sledding or summer hiking, mountain biking and golf, in our 4-star hotel almost any wish can come true.

Active holiday

Come in and come home - the Hotel Christoph offers you 4-star comfort with cosy warmth. Our various room categories are furnished in a modern style, with harmonious colour schemes. Your personal realm for feeling good.